Return and Refund Policy

Our 30-Day Money-Back Guarantee

At WhiteTeaIn, we stand behind every tea we sell. If you are not completely satisfied with the quality of your tea, tell us within 30 days of delivery and we will refund the full amount — no need to send the tea back.

Tea is meant to be enjoyed, and a cup that disappoints is on us. That is why our guarantee is simple: not happy with your tea? Tell us why and get a full refund.

How to Request a Refund

1. Contact us within 30 days of delivery through our refund request form or by email at service@whiteteain.com.
2. Tell us a little about what went wrong — the reason helps us improve our teas.
3. We approve your refund and return your money to the original payment method.

No Return Needed

Unlike most stores, we do not ask you to ship the tea back. Tea is a perishable product and cannot be resold, so keeping it is the best way to make it right. You keep the tea, we return your money.

Eligibility and Limits

To keep our guarantee fair and sustainable for every customer, the following limits apply per customer account per calendar year:

• Two refunds per year per customer
• Up to $100 in total refunds per year
• Up to $100 per single refund request

Refund requests that exceed these limits are reviewed individually by our team. We will contact you if we need any further information.

How Refunds Are Issued

Once approved, refunds are issued to the original payment method within 10 business days. If your order was paid with a coupon or store credit, the corresponding value will be returned as store credit.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 7 days of delivery with photos of the package and we will reship or refund you right away.

Questions?

If you have any questions about this policy, please contact us by email at service@whiteteain.com.